Shipping, Return, & Exchange Policies

Shipping

Once your order and payment is finalized, you'll receive a confirmation email. When your order has been shipped, typically within 3 business days, you will receive tracking details in an email. Please note that orders will not be mailed over the weekend or on U.S. federal holidays.

Orders are packaged carefully so that your items will arrive in perfect condition. If something is damaged during shipping, please be assured that I want to fix this right away: contact me immediately. Shipping damage must be claimed within 48 hours of order receipt and pictures of the damage will be required for insurance purposes. 

  

Returning

Unused items may be returned in its original packaging within 14 days from the order receipt for a full refund. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. To request a return, contact me and include your order number. Items returned to Pax Rosa without prior approval cannot be refunded.

Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. A refund will be issued for the purchase price only provided there are no damages to the returned item: the product and all labeling must be in new condition. 
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Exchanging Items

To request an exchange, contact me and include your order number. Exchange requests must be sent within 48 hours of order receipt. Items returned to Pax Rosa for exchange without prior approval cannot be honored.

Please note that the customer will be responsible for shipping costs both ways. Upon return, your item will be inspected. Your requested exchange item will be mailed to you at your cost provided there are no damages to the original item: the candle and all labeling must be in new condition.